2015 Comfort Institute Webinars On Home & Duct Performance
Hosted by Brendan Reid
Click the links below to view/listen to previous ComfortPRO Series Webinars.
|Watch Video||Feb. 27||The Two-Person Team Approach
Even modest amounts of Home Performance testing take time, and are resisted by salespeople. There are many advantages to having two people on-site when doing Home Performance testing, the most common being the lead salesperson with a “zipper on his or her mouth” helper.
|Watch Video||Mar. 13||The Attic & Crawlspace Inspections
There’s a lot that can be done and documented when going into the attic or crawlspace. This session lays out a step by step process with checklists of what instruments and tools to bring with you, what to do, and what to take pictures/video of.
|Watch Video||Mar. 27||Why High-Efficiency Equipment Is Most Affected By Bad Ducts
Hooking up a new high-efficiency HVAC system to a low-efficiency undersized leaky duct system makes no sense. In this session Brendan will teach how to explain in laymans’ terms how the old ducts interact with new variable speed blowers and multi-stage equipment and create call backs and unhappy customers.
|Watch Video||Apr. 17||Duct Leakage Demonstration and Explanation Techniques
Almost every duct system leaks and is worth sealing. However, when asked to part with the necessary cash to make the investment, most homeowners understandably need some proof and persuasion.
|Watch Video||May 1||How To Tell The Smoke And IR Story
The most effective and memorable part of a Home Performance Assessment is the smoke and IR camera survey while the blower door is running. In this session Brendan will share the tips on the sequence to follow, what to look for and show, and what to say to ensure the customer “gets it”.
|Watch Video||May 15||HVAC 101: How To Set The Stage For Duct and Envelope Sales On Replacement Calls
Homeowners can absorb new information when shopping for new equipment, but not all at once. Successful members report that the earlier the concepts of duct performance and envelope improvements are brought into the conversation, the better the results.
|Watch Video||May 29||Dust: What Are The Best Solutions?
This session explains how Duct and HPC testing and repairs help clients who think they need duct cleaning or better filter. Basic tips on what questions to ask and how to lead the customer down the right path will be provided.
|Watch Video||Jun. 12||Analogies To Explain Home and Duct Performance
It is essential to translate HVAC and Home & Duct Performance technical terms and concepts into laypersons’ language. The best tend to be Automotive, Medical and Sports analogies.
|Watch Video||Jun. 26||Even Tight Ducts Need Sealing
"How tight is “tight enough?” With many duct systems having over 30% leakage, it’s easy to fall into the trap of thinking that one that leaks “only 10% - 15%” d1oesn’t benefit from sealing. Or, to be satisfied when we reduce a 30% leaky system down to 10% using mastic. It doesn’t help when some jurisdictions like California only require getting down to 15% leakage on change-outs. While new IECC codes are more stringent, they still permit significant leakage – levels that would be totally unacceptable if permitted by the plumbing or electrical trades.
|Watch Video||Jul. 10||How To Cool the 2nd Floor – Part One
One of the most common summertime comfort complaints is “we’re boiling in our bedrooms and freezing on the bottom floor!” This is often called “stratification”. While it can happen in almost any house style, this is a chronic problem for multi-story homes with only one system down low, supplying air from floor registers. “Basement” style houses in the Northeast and Midwest, with internal duct systems, are notorious. In this multiple webinar series, Brendan will dispel old industry myths and share the many new and proven ways to solve the problem and increase sales and profits. A multi-pronged approach addressing all three legs of the “Comfort Stool” has been proven to deliver real results. You will learn new ways to solve this age old problem, serve your customers better, differentiate on replacement calls, and increase sales and profits.
|Watch Video||Jul. 31||How To Cool the 2nd Floor – Part Two
Part Two addresses air distribution opportunities such as adding high return, adding low return, reducing static pressure, Evergreen blower motor, fitting replacement, new floor register selection to break up stagnation and pros and cons of constant fan operation.
|Watch Video||Aug. 7||How To Cool the 2nd Floor – Part Three
Part Three addresses all the many thermal envelope opportunities to even out stratification. Learn new insights on how stack effect contributes to stagnation in ways that will surprise you, and why Powered Attic Ventilators sometimes “work” but are still not recommended.
|Watch Video||Aug. 21||How to Ask for Referrals and Encourage Word of Mouth
Home and Duct Performance Contracting leads to very happy customers. It’s common to hear “Our house is like a totally different house!” or “It made a night and day difference!” While happy customers are the foundation for getting more referrals, most contractors have a lot of missed opportunities. In this webinar you will learn proven low or no cost techniques to increase referrals and word of mouth marketing, get more glowing internet reviews, and influence the influencers.
|Watch Video||Sept. 18||New Recessed Can Light Solutions
Recessed Can Lights contribute to many home performance complaints. The good news is there are now more solutions than ever before – and they are profitable. This webinar will review the many comfort, IAQ, efficiency and durability problems they cause; the safety and performance technical challenges to keep in mind; the “old-school” solutions; how the new LED inserts work and are installed; and tips on sales techniques and retail pricing. (45 minutes)
|Watch Video||Oct 16||Pre-Appointment Education on Duct Upgrades for Replacement Sales Leads
When should a prospective client hear about the opportunities to make their new system work better by also performing a duct upgrade? The sooner the better! Webinar will:
|Watch Video||Oct. 30||ASHRAE 62 Ventilation Standard: Part One – What Has Changed and Why It Matters
The ASHRAE 62 Ventilation Standard has flip flopped around on ventilation rates many times since its inception. This webinar will review the history and clarify the current requirements. We will delve into how a blower door test now affects the minimum sizing calculations by determining an infiltration credit. We will then address why an HVAC or Home Performance contractor should care; the current status of how BPI and Home Performance programs are adapting to the new ASHRAE standard; and how you can use this information even if your work isn't subject to an authority having jurisdiction.
|Watch Video||Nov. 13||What We Sold Isn't What The Customer Thought They Bought
Homeowners don’t want duct upgrades, insulation, duct cleaning, new equipment or filters. They want cold beer, hot showers, even temperatures, less dust and low utility bills! And often much more. They don’t want to buy stuff or services, they want solutions to problems. This webinar will explore replacement equipment, IAQ and duct upgrade examples of the challenge this poses and give you insights on how you can improve your sales and interaction processes, and work scope.